Job Overview:
The Shipping & Wrapping Associate is responsible for ensuring the accurate and timely fulfillment of customer orders and the efficient handling of incoming shipments. This role demands meticulous attention to detail when packing orders, maintaining inventory of shipping materials, and coordinating with retail staff to verify orders. The associate will also track both incoming and outgoing shipments and communicate with customers and vendors as needed to address any shipping disruptions. During slower periods, the associate will assist with shrink-wrapping products to maintain proper inventory levels. The Shipping & Wrapping Associate plays a crucial role in upholding Provenance Soapworks' commitment to quality and customer satisfaction.
Key Responsibilities:
- Order Fulfillment: Accurately pack and fulfill customer orders in a timely manner, following Provenance Soapworks’ signature packaging style, which includes the use of specially folded tissue paper, crinkle fill, and a handwritten note in each package.
- Coordination: Collaborate closely with retail staff to pull and verify items for orders, ensuring all items are correctly selected and ready for shipment.
- Efficiency: Maintain a high level of efficiency by packing and processing at least eight orders per hour while adhering to quality standards.
- Inventory Management: Monitor the inventory of packing materials (such as boxes, notecards, tissue paper, and labels) and communicate with management to reorder supplies as needed to prevent delays in the shipping process.
- Receiving Shipments: Inspect and verify incoming shipments with 100% accuracy, ensuring all received items match the corresponding purchase orders and are in good condition.
- Shipping Accuracy: Ensure that all outgoing shipments are processed with 100% accuracy, including correct inventory, labeling, and documentation.
- Order Archiving: Archive completed order forms upon delivery and file all related documentation in the appropriate location to maintain an organized record-keeping system.
- Workspace Maintenance: Maintain a clean, organized, and safe workspace to ensure a productive and hazard-free environment.
- Product Preparation: Assist with shrink-wrapping products during slower periods to ensure they are properly packaged and ready for sale.
- Communication: Effectively communicate with customers and vendors, both verbally and in writing, to address any issues that arise with their orders or shipments.
Required Skills & Knowledge:
- Strong attention to detail and commitment to accuracy in order processing and inventory management.
- Ability to work efficiently and meet productivity goals without compromising quality.
- Excellent communication skills for coordinating with retail staff and handling customer and vendor inquiries related to shipments via phone and email.
- Basic computer skills for managing shipping software and inventory systems.
- Ability to work independently as well as part of a team in a fast-paced environment.
Working Conditions:
- Work will primarily take place on the first level in a temperature-controlled room connected to the Provenance Soapworks storefront.
- Must have the ability to lift and carry up to 50 pounds.
- Some stair climbing is required as part of the job duties.
- Flexible work hours are available, accommodating different schedules. Hours will vary depending on the volume of orders.
- The role involves standing for extended periods, with occasional opportunities to sit.
- The workspace is typically quiet, with low levels of ambient noise.
- Regular use of packing tools, such as box cutters, tape dispensers, and label printers, is required.
- The position involves both independent tasks and collaborative work with team members.
